Skip to main content

New stand-alone IRS office that will focus on enhancing the taxpayer experience by improving business processes and modernizing systems. The office will apply agile, customer-centered thinking and draw on leading industry test-and-learn practices to rapidly identify what combination of business process and technology works best for the IRS’s customers and employees.

IRS Creates New Enterprise Digitalization and Case Management Office

The Enterprise Digitalization and Case Management office, which will spearhead IRS efforts to empower taxpayers and IRS employees to rapidly resolve issues in a simplified digital environment, has

Subscribe to Enterprise Digitalization and Case Management