- Taxpayer Experience: The IRS will expand digital options, improve traditional channels, and provide simplified and proactive services for taxpayers and their representatives.
- Core Taxpayer Services and Enforcement: Tax experience relies upon integrated case management, account management, and real time tax processing so that employees and taxpayers have a complete view of their interactions and history, regardless of the channel or the employee assigned.
- Modernized IRS Operations: The IRS will use innovative technologies and processes, such as Cloud, Agile, DevOps, Application Programming Interfaces, robotic process automation, and next generation infrastructure, to reduce costs and manual effort.
- Cybersecurity & Data Protection: The IRS will protect taxpayer data using advanced analytics and tools and align with government-wide cybersecurity standards and priorities.
The IRS announced a modernization plan on April 18th that would improve services for taxpayers and “deliver long-term budget and personnel efficiencies.” The plan would be implemented in two three-year phases over the course of six years and cost between $2.3 billion and $2.7 billion through fiscal year 2024. “The integrity of the nation’s voluntary tax compliance system depends on a modernized IRS IT infrastructure,” IRS Commissioner Charles Rettig said. He added that it was critical that lawmakers allocate additional funding over a multi-year period as it embarks on modernization so “we don’t start and stop and start and stop” and “our people can get the job done.” The IRS said it has identified four “Modernization Pillars” that reflect the scope of the agency’s mission and future development needs. Initiatives that help accelerate the IRS IT transformation have been grouped under each pillar. Over time, the IRS plans to include new initiatives based on emerging priorities and advances in technology, consistent with the broad outlines of the Modernization Pillars and input from partners in the tax community. The Modernization Pillars include: