Do You Know “SAMS”?
The Systematic Advocacy Management System (SAMS) is a database of issues and information reported by IRS employees and the public.
You will be asked to describe the issue briefly and provide your name, telephone number and email address. Do not include any personal taxpayer information like your social security number. You are limited to 2,000 characters to describe your issue.
The information entered is transmitted over a non-secure channel. The input of your name and contact information is strictly voluntary and will not be stored, shared, sold or used for any purpose except as may be required by law. We require your email address in order to reply to your submission or clarify the issue.
To submit an issue, enter here. Each submission will be reviewed, researched and shared for appropriate advocacy actions. You will only be contacted regarding this submission if we need clarification of the issue or need additional examples; and when we have determined how we will use the information provided in our advocacy efforts.
Know of a tax problem that affects more than one taxpayer?
You can help the Taxpayer Advocate Service tackle the “big-picture” problems in the IRS or the tax law by reporting them to us. These systemic issues:
- Always affect multiple taxpayers;
- Do not apply to just one taxpayer (but if you personally have an unresolved IRS problem, TAS may be able to help);
- Involve IRS systems, policies, and procedures;
- Involve protecting taxpayer rights, reducing burden, ensuring fair treatment, or providing essential taxpayer services.
The Taxpayer Advocate Service is an independent organization within the IRS and is your voice at the IRS. Their job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights as a taxpayer. They offer free help to guide you through the often-confusing process of resolving tax problems that you have not been able to solve on your own. Remember, the worst thing you can do is nothing at all.
TAS can help if you cannot resolve your problem with the IRS and:
- Your problem is causing financial difficulties for you, your family, or your business.
- You face (or your business is facing) an immediate threat of adverse action.
- You've tried repeatedly to contact the IRS, but no one has responded to you, or the IRS has not responded by the date promised.
Each state has at least one Local Taxpayer Advocate who is independent of the local IRS office and reports directly to the National Taxpayer Advocate. If you qualify for their help, they will do everything possible to get your problem resolved. You will be assigned to one advocate who will be with you at every turn. The Local Taxpayer Advocate listing is available here.