About the Tax Helpline
Unlock the Benefits of the Tax Helpline with Your NSTP Membership!
Charter and Executive Members: Enjoy unlimited Helpline questions.
Full Members: Receive 6 complimentary questions per year. Complete 10 hours of CE through NSTP during your membership year to upgrade to unlimited questions.
Need more help? Additional questions are available for purchase—call the office for pricing.
April 16, 2025 - January 31, 2026 Schedule | ||||
|---|---|---|---|---|
| Day of Week | Pacific Time | Mountain Time | Central Time | Eastern Time |
| Monday | 9:00 am - 2:00 pm PT | 10:00 am - 3:00 pm MT | 11:00 am - 4:00 pm CT | 12:00 - 5:00 pm ET |
| Wednesday | 9:00 am - 2:00 pm PT | 10:00 am - 3:00 pm MT | 11:00 am - 4:00 pm CT | 12:00 - 5:00 pm ET |
| Friday | 9:00 am - 2:00 pm PT | 10:00 am - 3:00 pm MT | 11:00 am - 4:00 pm CT | 12:00 - 5:00 pm ET |
When you call the NSTP Helpline, you’ll either be connected with a Helpline staff member or placed on hold in the queue. If your call isn't answered within 5 minutes, the system will disconnect and prompt you to leave a message. Be sure to do so—an NSTP Helpline representative will return your call within 48 hours of receiving your question.
Join today to take advantage of this great service!
